Returns & Cancellation Policy

General return policy on KhojB2B.com

7 Days return policy

Return Period after Delivery is applicable if product received is Defective or damaged or not as described. We offer you complete ease while ordering at KhojB2B.com, we assure you that all products sold on KhojB2B.com are brand new and 100% genuine. In case, if you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product. Your return request will be processed once we receive the originally ordered item back from you.

When returns not possible

There are certain scenarios where it is difficult for us to support returns:

  • When return request is issued after the specified time frame.
  • Product is not in the same condition as you have received it.
  • Defective Products which does not carry Warranty cover by the manufacturer.
  • Specific Categories
  • Any consumable item which has been already used or installed.
  • In cases where Serial number of the product is tampered or missing.
  • Items without original packaging or accessories.

If someone received a damaged or defective item

We understand that you may receive a damaged/broken, or defective item, even though we do our very best to make sure your order is delivered in perfect condition.

Reach out to us via email  info@khojb2b.com if you receive an item that has been damaged or is defective within 2 days of receipt of the product. We will arrange a reverse pickup for the product. Wherever possible we will facilitate the pick-up of the item through our courier partners.

Cancel order on KhojB2B.com

If you wish to cancel your order, you have to send email to   info@khojb2b.com or can call us on our Customer help line number for cancellation request. Your entire order amount will be refunded if your order has not been shipped from our side. Unfortunately, an order cannot be cancelled once the item has been shipped to you.

Time required for cancel an order

It usually takes about an hour for your order to start getting prepared for shipment, but it entirely depends on product to product basis. Once you request the cancellation of your order, it usually takes a 1 or 2 days to cancel the order and initiate a refund. You will be notified of the cancellation by email. It will be credit back in the bank account up to 7-10 business days for the respective banks to process the refund.